Privacy Policy

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. We collect information directly from you when you register, complete your profile, contact support, participate in account or verification processes, or provide information for a payment or transaction. Some information may also be collected automatically when you browse the website.

Account and contact details

This may include your name, date of birth, residential or correspondence details, email address, username, account preferences and other details needed to establish and manage an account. We may also keep records of communications with you, including support requests, complaints, questions and information provided during account-related discussions.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may handle verification documents and related information. This can include copies or details from identity documents, information used to check an address, and records of verification outcomes. Verification information may also be used for security, anti-fraud and responsible operation of the services.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where relevant, payment method details, transaction references and related checks. Payment information may be processed through specialist payment providers. We do not necessarily receive or store full payment credentials where a payment provider handles those details directly.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with website features. We may also receive information through cookies and similar technologies.

Sharing, security and retention

When information may be shared

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, communications, customer support, analytics, security and professional services. They are expected to handle information for authorised purposes and with appropriate safeguards.

Information may also be disclosed where reasonably necessary to meet legal or regulatory obligations, respond to lawful requests, protect users or the public, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the website and its systems. If a business structure or service arrangement changes, information may be transferred as part of that change where permitted.

Security measures

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure technology, monitoring, authentication procedures and staff or provider obligations. However, no online service or method of transmission can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you believe your account or information has been accessed without permission.

Keeping information

We retain personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational requirements.

Depending on the services used and the providers involved, information may be processed or stored in Australia or another country. Where information is handled outside Australia, reasonable steps are taken to use appropriate arrangements and protections, subject to applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@uptownpokiescasino.click. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This helps protect account holders and prevents unauthorised requests.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where possible.
• Deletion: request removal of personal information where it is no longer needed or where applicable requirements allow deletion.
• Marketing consent: withdraw consent or ask to stop promotional communications. You may also use an unsubscribe option included in a marketing message where available.

A request may not always be completed immediately or in full. For example, information may need to be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes. If we cannot take the action requested, we will aim to explain the reason in general terms. You may also have the right to raise a privacy concern with an appropriate privacy complaints body in Australia.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, business practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. We encourage you to review the policy periodically. If you continue using the website after an update, the revised policy will apply to your ongoing use, subject to any rights available to you.