Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Uptown Pokies Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules shown on the relevant page or during a promotion.

Uptown Pokies Casino operates under licence number 1668/JAZ issued by the Curaçao Gaming Board of Control, with player data protected by encryption technologies and secure payment gateways.

1. General terms

These terms form an agreement between you and the operator of Uptown Pokies Casino. They apply to your use of the website, your player account, deposits, withdrawals, games, promotions and other services made available through the site. Additional terms may apply to particular games, payment methods, competitions or promotional offers. Where additional terms are provided, you should read them before taking part. If there is an inconsistency, the specific terms for the relevant service or offer may apply to that service or offer.

You must use the website only for lawful purposes and in accordance with these terms. You are responsible for reading the current version of the terms each time you use the service. Uptown Pokies Casino may update these terms from time to time. Changes may be published on the website and will apply from the stated effective date or, where no date is stated, from publication. If you do not accept a change, you should stop using the website.

Access to online gambling services may be restricted by Australian law, the laws of your state or territory, or the laws that apply where you are located. You are responsible for checking whether use of the website is permitted for you. Nothing on the website is intended to encourage unlawful gambling or to override any applicable legal restriction.

Eligibility and account registration

You must meet the minimum legal age and all other eligibility requirements that apply to the services you use. You must provide accurate, current and complete information when registering an account and must keep that information updated. An account must be registered in your own name and may not be opened or operated on behalf of another person.

You are responsible for keeping your login details confidential and for all activity conducted through your account. Do not share your password, allow another person to access your account, or use another person's account. Contact the operator through the available website channels if you believe your account details have been lost, compromised or used without your permission.

Only one account per person is generally permitted unless the operator expressly allows otherwise. The operator may refuse an application, close duplicate accounts or restrict account access where it considers this necessary to protect the service, comply with legal obligations or prevent misuse.

2. Deposits, withdrawals and account funds

Funds may be added to your account only through payment methods made available on the website and in accordance with any instructions displayed at the time. You should use a payment method held in your own name. The operator may decline, delay or reverse a transaction where it cannot be properly verified, appears unauthorised, does not comply with these terms, or raises legal, security or responsible gambling concerns.

You must not use the service to deposit funds obtained unlawfully, to process payments for another person, or to facilitate fraud, money laundering or other prohibited activity. The operator may request identity, age, address, payment or source-of-funds information before permitting deposits, play or withdrawals. You agree to provide documents that are genuine, current and reasonably sufficient for verification.

Withdrawal requests are subject to account verification, applicable payment rules, game rules and any relevant promotional conditions. Processing times can vary according to the payment method, checks required and other circumstances. A request may be delayed or declined where information is incomplete, an account is restricted, a transaction is disputed, or the requested withdrawal does not comply with these terms.

You should review all transaction details before confirming a deposit or withdrawal. Except where required by law, transactions may not be cancelled after they have been processed. You remain responsible for any fees, charges, taxes or currency conversion costs imposed by your payment provider or applicable authority. The operator may correct obvious administrative, technical or payment errors and may adjust an account balance where necessary.

Promotions and bonuses

Promotions, bonuses and promotional games are subject to their own published terms. These may include eligibility requirements, expiry dates, wagering or playthrough conditions, game restrictions, deposit requirements and maximum permitted benefits. You should read those terms before accepting or using an offer. A promotion may be withdrawn, changed or cancelled where permitted by its terms or where misuse, error or suspected abuse is identified.

3. Games, fair use and website access

Games are provided for entertainment and may involve financial risk. You should decide in advance how much time and money you can afford to spend and never treat gambling as a way to make money or recover losses. Game outcomes are determined by the relevant game system and are not guaranteed. Past results, displayed statistics or previous outcomes do not predict future results.

You must not use software, devices, scripts, bots or other tools intended to obtain an unfair advantage, interfere with game operation, manipulate results or bypass security controls. You must not attempt to disrupt the website, introduce malicious code, access restricted areas, reverse engineer services, or use the website in a way that could damage its operation or other users.

The operator may suspend, restrict or terminate access where it reasonably believes that a user has breached these terms, provided inaccurate information, misused a promotion, engaged in suspicious conduct, compromised security or created a legal or operational risk. Where permitted, relevant activity and account information may be reviewed before a final decision is made. Any action will be taken subject to applicable law.

The website and games may occasionally be unavailable because of maintenance, technical faults, connectivity problems, third-party services or events outside reasonable control. The operator does not guarantee that the website will always be uninterrupted, error-free or available on every device. If a technical problem affects a game or transaction, the operator may investigate the issue and take reasonable steps to correct the result in accordance with the applicable rules.

Intellectual property

The website, its content, design, software, branding, graphics and materials are protected by intellectual property rights. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit website content without prior permission, except where applicable law allows it.

4. Responsible gambling, privacy and legal matters

Uptown Pokies Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a source of income. If gambling is becoming difficult to control, consider taking a break, setting personal limits, using available account restrictions or seeking independent support. You can review the responsible gambling information on the website for practical guidance and available options.

Only gamble with money you can afford to lose.
Set a budget and time limit before you begin.
Do not chase losses or increase stakes to recover money.
Avoid gambling when upset, under the influence of alcohol or affected by medication.
Take regular breaks and keep gambling separate from essential household spending.
Ask for help if gambling is affecting your finances, relationships, work or wellbeing.

Personal information is handled in accordance with the applicable privacy policy and privacy laws. Information may be collected and used to provide services, manage accounts, process transactions, verify identity and age, protect the website, meet legal obligations and support responsible gambling. By using the website, you acknowledge that relevant information may be handled for these purposes as described in the privacy policy.

To the extent permitted by law, the operator is not responsible for indirect loss, loss of opportunity, interruption, technical failure or other damage arising from your use of the website. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable additional terms and policies, represent the agreement governing your use of the service.

Questions about these terms should be submitted through the contact or support options displayed on the website. When making an enquiry, provide enough information for the matter to be identified, but do not send payment passwords or other sensitive login details. These terms should be read together with the privacy policy, responsible gambling information and any specific terms displayed for a game or promotion.